- Go to My Account
- Enter your name, email address, and password
- Verify your email by clicking the link we send you
- Major credit and debit cards (Visa, MasterCard, Amex)
- Bank transfers (details shown at checkout)
- E-wallets and digital payment services, where available
- Immediately after payment, we send an email with a PDF or QR-code ticket.
- Check your spam folder if you don’t see it within 5 minutes.
- All ticket sales are final and non-refundable, unless an event is canceled or rescheduled by the organizer.
- If an event is canceled, you will receive email instructions for refund or credit.
- Confirm you used the correct email when ordering.
- Check your spam/junk folder.
- Contact cs@iitix.com with your order number.
- Changes or cancellations are managed by the event organizer’s policy.
- Email cs@iitix.com with your order ID; we’ll forward your request to the organizer.
- Click “Forgot Password” on My Account
- Enter your registered email address
- Follow the reset link sent to your inbox
- A small service fee per ticket and any applicable transaction fees are displayed at checkout.
- No hidden charges—your final total is shown before you confirm payment.
- Yes—forward the PDF or QR code to another person.
- Ensure they have the email and identification required by the venue.
- Organizers set all event details. We’ll notify you by email of any updates.
- Check the event page on IITIX for the latest information.
- Email: cs@iitix.com
- Phone: +62-21 5228775 (MON – FRI 8AM – 5PM WIB)
- WhatsApp: +62 8221-0008-272
- Yes—see our Privacy Policy at Privacy Policy
- We use industry-standard encryption and secure payment gateways.